WonderNet’s PayNow feature delivers more flexibility for customers, making it easier for users to settle their accounts and retain control of their finances. We do not require customers to pay via monthly debit order; instead, you have the choice to pay in a way that best suits you, such as SnapScan, Zapper, credit card or instant EFT.
These payment systems are fully integrated with your user profile and account, which means that your account is instantly updated as soon as a payment is made. There is no need to wait for payments to clear through the banks – your WonderNet account will be topped up immediately. Through the PayNow feature, you will receive an email with a “Pay Now” button on it if you have any outstanding bills. This will let you make a payment right there and then.
Speeding up payments
The PayNow feature will allow disconnected accounts to be reinstated straight away. If your banking details change, PayNow allows instant payment. “We’re in the business of taking care of our customers and part of that is making sure we keep developing features that make it easier for them to stay connected to the Internet,” explains Matthew Campbell, head of SME and FTTH at SEACOM.
“With more people working from home or running businesses from home, we understand that even 30 minutes without internet can mean lost productivity. PayNow is part of our overall focus on making signing up to and staying connected to the internet as pain-free as possible,” he adds.
PayNow born through customer feedback
Campbell says that PayNow was created by WonderNet after reviewing customer feedback and frustrations over waiting for debit order payments to reflect. WonderNet needed a payment method that offered flexibility and instant results. PayNow is convenient and removes the reliance on the banks’ debit order processes and red tape.
Since PayNow has launched, customers have responded well and stated that it provides a seamless experience to internet connectivity. “PayNow is just one of many ways we want to make life easier and eliminate admin from customers. We believe that, if you want to, you should be able to sign up for fibre entirely online, without having to speak to a call centre agent or sign any annoying paperwork,” explains Campbell.
“Through this customer-focused approach, we’ve reduced the average age of help tickets by almost 90% and decreased the proportion of customers who log tickets. We take the satisfaction of our customers so seriously that we comb through social media posts and customer feedback to inform new features or feature changes,” he concludes. For more information about our fibre offerings or to get a quote for an internet upgrade, please contact us today or check if we’re connected to your address.