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WonderNet has a self-help portal for improved customer experience
07/06/21
WonderNet has a self-help portal for improved customer experience

WonderNet strives for exceptional customer service. Our self-help portal allows you to do a variety of things without having to pick up the phone or write an email. We want to make your experience with us as easy as possible. Sometimes the quickest way to sort something out is to do it yourself. When you sign up with WonderNet, your account is created automatically, so all you need to do is log in to the portal to get started.

Through this platform, you can troubleshoot small issues, view monthly invoices, manage your profile and change your personal details. This comes in handy when you change your phone number or bank account; simply update your details on the self-help portal and avoid the lengthy phone calls and time-consuming emails to customer support. You can even upgrade or cancel your internet through this online service.

If you can’t find what you’re looking for, then simply log a support ticket and we’ll get back to you. Since the portal functions as your unique space, you won’t be asked basic questions about your contact details and account number. This makes it easy to explain your query and get feedback quickly. Here are some more benefits of the self-help portal:

  • Add, cancel upgrade services
  • Edit personal details and reset password
  • Manage credit card or debit order details
  • Access invoices
  • Change WiFi settings
  • Initiate a ping test
  • Initiate a traceroute test
  • Restore router configuration
  • Backup router configuration
  • Log a support ticket

Take charge and skip the dreadful elevator music on the phone. Log in to the self-help portal to keep discovering the wonders of the internet. It’s instant, easy and online! For more information about our offerings or to get a quote for a fibre internet upgrade, please contact us today.

WonderNet brings affordable broadband internet to South African homes. We work alongside leading fibre network providers to maximise our reach and to offer fast, reliable and secure internet connectivity to your home. We are owned by SEACOM; one of Africa’s top information and communications technology (ICT) companies with an expansive network of subsea cables, landlines and fibre connections. WonderNet strives to offer the best customer service in the country. We will go above and beyond to ensure that our customers are satisfied with their internet access.

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