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What does WonderNet do?
26/11/21
What does WonderNet do?

WonderNet provides world-class fibre internet to homes and small businesses across South Africa. Our vision is to connect everyone to high-speed fibre internet, with the best possible customer service. It is our mission to make sure individuals and businesses can enjoy the benefits of fibre, with no hidden costs or complicated installation processes. 

You can sign up for fibre internet within minutes with WonderNet – simply go onto our homepage and check whether your area is covered by our partners, the fibre network providers (FNOs) We have a range of packages to suit your internet needs, ranging from small packages for casual internet users to high-speed, resilient fibre packages for businesses. 

You can upgrade your internet package quickly and easily, online. This means that as your internet needs change, you can upgrade your connection without any hassle. Let’s look in a bit more detail at why you should choose fibre internet, which services we provide and why WonderNet fibre is world-class!

Why choose WonderNet fibre

Fibre is more reliable, more stable and offers faster speeds than any other type of internet connection. It is so efficient because data is transmitted at the speed of light through fibre optic cables. Other types of internet, such as ADSL, rely on copper cables and they just do not have the same capacity for transferring data at lightning-fast speeds. 

With fibre, you don’t need a landline or subscription to a telephone service. You can connect your home or business directly to a fibre network and enjoy a steady connection throughout the day. Other types of internet connections tend to have fluctuating speeds, especially at peak hours when more users are connected. 

Not all fibre lines are the same. With some fibre providers, users experience different speeds at different times of the day. This happens because of something called a “contention ratio.” If an internet line is “contended,” this means that there is more than one user connecting to the line, often as many as 10 or 20 households are using the same line. 

WonderNet has no contention ratio, so your fibre line is your fibre line! it is not shared with other users. This makes WonderNet an excellent choice for people looking to run their businesses online, work from home, enjoy the benefits of remote learning or people who simply love streaming movies and playing online games with no lags or interruptions 

Fibre to the home

We have a range of packages; for light users who just spend a bit of time online, or for more serious folks who need an ultra-fast, multi-user internet line. For the social butterflies who just use the internet for social media and email, we have smaller packages at lower costs. These can be upgraded anytime. 

For those who use the internet mainly for entertainment purposes, we have options that allow you to stream your favourite shows all day long. This option supports multiple users, so different people in your household can all enjoy being online at the same time. 

Since the pandemic, many of us have set up a home office so we can work remotely. We have internet packages that will allow you to upload and download large files, use cloud computing, and have video-conference calls throughout the day and night. With packages of up to 1Gbps, you can connect 10 or more devices and multiple users can be on HD video calls with no drop in quality. 

Fibre to the business

We have direct fibre lines available for businesses (FTTB). This means that you have a dedicated line that runs straight to your place of work. With FTTB, you can enjoy uncapped fibre, with no contention ratio. As your business grows, you can scale up your fibre connection instantly and easily. 

In this day and age, businesses need to be able to share large documents online. Because fibre upload and download speeds are the same, this means better productivity and seamless online collaboration. We also offer wireless internet access that is uncapped and unshaped. With this option, customers can enjoy broadband internet via high-speed, reliable connectivity brought to you using WonderNet’s international fibre network. 

Essentially, this means that you get a small antenna connected to your building that picks up the wireless connection. It uses line-of-sight wireless technology and high-frequency radio waves. High-frequency waves are ideal because they allow for large data transfer, as well as experiencing less interference compared to lower frequencies. This is ideal for off-the-fibre grid customers, or those looking for short-term or backup solutions. 

WonderNet is owned by SEACOM

WonderNet falls under SEACOM – a leading ICT provider that owns a vast network of subsea cables, fibre optic connections and communications infrastructure in Africa. SEACOM was the first company to successfully connect Africa and Europe using undersea fibre optic cables and provides fibre to huge corporations and institutions across Africa. 

In 2020, SEACOM decided to expand its offerings to provide fibre to homes and businesses, and so WonderNet was born. Using SEACOM’s infrastructure, WonderNet focuses on small to medium-sized businesses, as well as homes. Apart from our incredible fibre offerings, we also strive to give our clients excellent customer service. If you have a problem, you can speak to one of our friendly techies who will help you as best they can. We like to keep things simple to understand and will ensure that your issues are dealt with quickly. 

You can manage your account using our self-help portal. All you need to do is log in and enter your details. You can use this portal to check your account, upgrade your package, update your billing and personal details, or ask to log a query ticket with our 24/7 support team. 

At WonderNet, we pride ourselves in the fact that we have a forward-thinking team with years of industry experience and expert knowledge. We promise to make your experience wonderful! For more information about our fibre offerings or to get a quote for an internet upgrade, please contact us today or check if we’re connected to your address.

WonderNet brings affordable broadband internet to South African homes. We work alongside leading fibre network providers to maximise our reach and to offer fast, reliable and secure internet connectivity to your home. We are owned by SEACOM; one of Africa’s top information and communications technology (ICT) companies with an expansive network of subsea cables, landlines and fibre connections. WonderNet strives to offer the best customer service in the country. We will go above and beyond to ensure that our customers are satisfied with their internet access.

For more information on our home internet solutions, follow us on LinkedIn, Facebook, Instagram or Twitter. Keep an eye on our news section for insightful articles and relevant stories on internet connectivity and broadband developments.

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