Moving house? You might not have to switch ISP
a couple sitting on the floor in their new living room with boxes around them

If you are relocating, there is a chance you don’t have to switch ISP. In recent years, internet service providers (ISPs), like WonderNet, have extended their coverage across South African towns and cities. In most urban areas, you’ll be able to choose from different ISPs and there is a strong chance you won’t even have to switch providers when you move house. 

Moving is one of the most anxiety-ridden life experiences we can have. Some say that it is even more stressful than other big life events, like getting married or having kids. Unless you’ve already adopted a method for tidy living, in all likelihood you’ve got a bunch of junk stacked away that needs to be sorted through, tossed or packed. Moving house involves a lot of admin, especially in terms of updating details on your utilities and accounts. 

All of this needs to start at least two months in advance, otherwise you’ll face a stressful last-minute flurry. For your first night in your new place, you’ve got to make sure you’ve got sheets to sleep on, food to eat, basic toiletries, cleaning products and, of course, the internet! Even if we don’t have online jobs or lessons, we need the internet to keep in touch with friends and family or as a source of entertainment and relaxation. 

Will my current internet work at my new house?

Internet contracts are registered to your address. Whether you have fibre, ADSL or an LTE router, this connection is linked to your place of residence. You must get in touch with your ISP before you move. You can’t simply move your router to your new place and expect it to work. 

If your current ISP operates at your new address, then you need to apply to have your contract moved to your new spot. This normally involves cancelling your old contract and setting up a new one, but some ISPs may just allow you to transfer your existing contract over to your new address. 

Do I have to switch ISP when I move?

If you want to make sure your internet is up and running as soon as you move into your new place, it’s a good idea to start thinking about it as soon as possible. Fibre connections become readily available in many parts of South Africa, especially the cities and towns. 

In most places, you’ll be able to choose from a selection of ISPs operating in that area. This means that when you move house, you might not have to switch to a new provider but you still have to let them know that you’re relocating. 

Before moving house check if you have to switch ISP

It’s a good idea to check what ISPs operate at your new address, or search for your address on your current ISP’s website and see if they cover that area. You can also speak to the previous tenant or owner and find out what internet they have been using and if they’ve been happy with it. 

When getting in touch with your ISP to inform them that you are moving, make sure you have your account number on hand, as well as your new address and moving date. That way, your ISP can check if they operate at your new post code. It’s also a good idea to read the fine print of your existing contract. There may be a transfer fee or an early termination fee that you need to budget for. 

It’s always a good idea to send an email as a follow-up to any phone conversations so that you’ve also got it in writing. If you’ve agreed to switch or cancel, then write an email to the ISP confirming what was said on the phone. 

Is it better to switch ISP when moving house?

It may actually be cheaper to switch to another ISP mid-contract, especially if you have been using old technologies like ADSL. If you aren’t already on fibre, then you have been missing out on faster speeds and a more reliable connection. 

If you decide to switch ISP, make sure you give your current provider enough notice. In most cases, 30 days notice is sufficient because many fibre contracts operate on a month-to-month basis. Unless you bought your router, then you’ll need to return it to your ISP. If you don’t, they will charge you for it and that might come as an unnecessary expense. 

It might be wise to overlap the contract by a couple of days. That way you’ll have internet access at your old place up until you leave and you have the peace of mind that it is already working at your new place. This is especially important if your household relies on the internet for work or studies. 

Getting fibre internet at a new house

Before moving, check if fibre is already installed in the building or street. If it is, then it will be very quick and easy to stay with your provider or to switch ISPs if necessary. If there isn’t a fibre connection yet, then it definitely worth getting in touch with an ISP to check if fibre is currently being rolled-out. ADSL is being phased out, so it is better to wait for a decent fibre connection than lock yourself into a long ADSL contract that offers poor connectivity.  

It is important to choose a reputable ISP that has good infrastructure and customer service. Look out for providers that have online self-help portals, free router installation and flexible packages. Also think about what internet speed you need. While 25 Mbps is good for most households, it might not be enough for heavy gamers or if you are running your business from home. 

WonderNet has a range of internet packages to suit different households. Our low-cost Social Butterfly Package is good for emailing and social media. On the other end, our more comprehensive packages can cater for up to 10 or more devices with super-fast internet speeds of up to 200 Mbps. For more information about our fibre offerings or to get a quote for an internet upgrade, please contact us today or check if we’re connected to your address

WonderNet brings affordable broadband internet to South African homes. We work alongside leading fibre network providers to maximise our reach and to offer fast, reliable and secure internet connectivity to your home. We are owned by SEACOM; one of Africa’s top information and communications technology (ICT) companies with an expansive network of subsea cables, landlines and fibre connections. WonderNet strives to offer the best customer service in the country. We will go above and beyond to ensure that our customers are satisfied with their internet access.

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