It’s never too late to get fibre
It's never too late to get fibre

By Matthew Campbell, Head of SME and FTTH at SEACOM

So many of us are now doing our jobs, studies and socialising at home. In the past 18 months, it’s become apparent that life without a fast, reliable internet connection is just not worth living. As South Africa and the world faces an ongoing pandemic, some children are back at home with their virtual classrooms, and the grown-ups are still working from their home offices. Investing in a fibre line is one of the best ways to make sure that you and your family stay connected in this unusual time

If you are looking for a reliable connection, then fibre is the way to go. Other connectivity options do not offer the same stability as a fibre line. Fibre is less affected by interference and environmental issues. Because of this, fibre is able to maintain good signal strength and provide an uninterrupted internet line. Fibre runs through optic cables that transfer data in the form of light pulses. This allows for better bandwidth and faster internet speeds.  

Ready to move to fibre? Let’s look at what you need to install a fibre line and connect your home to the best possible internet solution. 

Check what’s available in your area

You might be ready for fibre, but you may have to wait until it is available in your area. Fibre Network Operators (FNOs) are busy laying down the infrastructure all over South Africa. It might not have happened yet in your area, so check if your area is fibre-ready. Fibre coverage maps are made available online by most Internet Service Providers (ISPs). 

Check our homepage to see if your neighbourhood has the necessary fibre infrastructure. If you find that fibre is not yet available in your suburb, then send a request to a fibre provider to make sure you are on the waiting list. 

Look for an Internet Service Provider 

Let’s say you do have access to fibre infrastructure where you live. The next step is to decide which ISP you are going to sign up with. Your ISP is the company that you pay for your fibre connection. Generally, this is offered on a monthly basis and you can choose the type of connection that will best suit your needs. 

There are a few other things to consider, such as whether you get capped or uncapped data, whether your fibre line is shaped, throttled or contended in any way. WonderNet fibre connections can be capped or uncapped, but we do not impose any shaping or throttling whatsoever, so you are guaranteed to get the best service through our packages.

Compare what different ISPs can provide so that you can get the most effective connection in your price range. Reading online reviews will also give you insight into what their customers have experienced. Sometimes a deal that looks too good to be true usually is: cheap packages can sometimes turn out to be quite expensive if your ISP doesn’t offer excellent service. 

Select the best fibre package for you

A 10Mbps line will work for most South African households. This will allow you to stream shows and connect your smartphones. If you want to connect multiple devices, or are working or studying from home, then we suggest choosing a 20Mbps line. This will ensure that all your devices have enough access to bandwidth. 

The next thing to think about is if you would like a capped or uncapped line. A capped line means that the amount of data you get each month is limited. With an uncapped line, you can use as much data as you like. But take care – some ISPs provide uncapped lines that are throttled. This means that after you’ve used a certain amount of data, your internet speed will be reduced. 

Remember to read the fine print before signing any contracts. Check what the fair usage policy is and whether to expect your line to be throttled. You shouldn’t have to be locked into a year-long contract, so rather choose a good ISP that offers a flexible month-to-month contract. 

Set up your fibre connection

After you have chosen a fibre network provider, an ISP and your ideal package, it’s time to schedule the installation. First, the FNO will connect your home to the fibre infrastructure in your neighbourhood. Technicians will bring a cable to your home to set up a termination point. This is the device that connects the fibre line to your WiFi router. 

It’s best to set up your router at a central point in your home, or at least close to where your devices are. Once this has been done, contact your ISP to finalise the setup of the router and activate your connection. After your router is set up, you can connect your laptops and smartphones to the WiFi router. 

With the right package and ISP, fibre internet offers a remarkably effective way of being connected and getting the most of the digital world. It’s time for you and your family to upgrade to fibre and join the digital age. For more information about our fibre offerings or to get a quote for an internet upgrade, please contact us today or check if we’re connected to your address.

WonderNet brings affordable broadband internet to South African homes. We work alongside leading fibre network providers to maximise our reach and to offer fast, reliable and secure internet connectivity to your home. We are owned by SEACOM; one of Africa’s top information and communications technology (ICT) companies with an expansive network of subsea cables, landlines and fibre connections. WonderNet strives to offer the best customer service in the country. We will go above and beyond to ensure that our customers are satisfied with their internet access.

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